# How to downgrade my plan? ## Important Information Before You Downgrade - **Downgrades are scheduled**: Your plan change will take effect at the end of your current billing period. You'll keep full access to your current plan until then. - **No refunds or credits**: Since you've already paid for your current billing period, there are no refunds or credits issued. You simply switch to the lower plan when your next billing cycle begins. - **You can cancel anytime**: Changed your mind? You can cancel a scheduled downgrade before it takes effect. --- ## How to Downgrade #### Step 1: Login to your account on utmgrabber.com Click your name and select **My Account** [![Screenshot 2026-01-07 at 2.22.11 in the afternoon.png](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-22-11-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-22-11-in-the-afternoon.png) #### Step 2: Find the "Change Plan" dropdown Locate your current subscription and click on the **Change Plan** dropdown menu. [![Screenshot 2026-01-07 at 2.29.28 in the afternoon.png](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-29-28-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-29-28-in-the-afternoon.png) #### Step 3: Select the plan you want to downgrade to The dropdown shows available options grouped by "Upgrade to" and "Downgrade to". Select a plan from the **Downgrade to** section. [![Screenshot 2026-01-07 at 2.31.50 in the afternoon.png](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-31-50-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-31-50-in-the-afternoon.png) #### Step 4: Review and confirm your downgrade You'll see a confirmation modal showing: - Your current plan and the plan you're switching to - The date when the change will take effect - Confirmation that you'll keep your current plan until then [![Screenshot 2026-01-07 at 2.32.51 in the afternoon.png](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-32-51-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-32-51-in-the-afternoon.png) Click the **Downgrade** button to schedule your plan change. #### Step 5: Confirmation After confirming, you'll see a scheduled change notice on your subscription showing when your plan will switch. [![Scheduled Downgrade](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-35-24-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-35-24-in-the-afternoon.png) --- ## How to Cancel a Scheduled Downgrade Changed your mind? You can cancel a scheduled downgrade at any time before it takes effect. #### Step 1: Find the scheduled change notice On your Subscriptions page, you'll see an alert showing your scheduled plan change. [![Scheduled Downgrade](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-35-24-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-35-24-in-the-afternoon.png) #### Step 2: Click "Cancel scheduled change" Click the **Cancel scheduled change** link in the alert. #### Step 3: Confirm cancellation A confirmation dialog will appear. Click **Cancel Scheduled Change** to confirm. [![Cancel Scheduled Change](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-07-at-2-36-53-in-the-afternoon.png)](https://docs.utmgrabber.com/uploads/images/gallery/2026-01/screenshot-2026-01-07-at-2-36-53-in-the-afternoon.png) Your subscription will continue on your current plan as normal. --- ## PayPal Users **Downgrades are not available for PayPal subscriptions through the self-service portal.** If you're a PayPal subscriber and need to downgrade your plan, please [chat with us](https://utmgrabber.com) or contact support. We'll be happy to assist you with your plan change. --- ## Frequently Asked Questions **Q: When does my downgrade take effect?** A: Your downgrade is scheduled to take effect at the end of your current billing period. You'll keep full access to your current plan until then. **Q: Will I get a refund for the remaining time on my current plan?** A: No. Since you've already paid for your current billing period, there are no refunds or credits. You'll continue to have access to your current plan features until the billing period ends. **Q: Can I upgrade again after scheduling a downgrade?** A: You'll need to cancel the scheduled downgrade first before making any other plan changes. Simply click "Cancel scheduled change" and then you can upgrade or make other changes. **Q: What happens to my sites/tracking if I downgrade to a plan with fewer sites?** A: Please ensure you're within the site limits of your new plan before the downgrade takes effect. Contact support if you need assistance.