Troubleshooting Consent and UTM Capture

UTM attribution overview

Troubleshooting guide for CookiePro by OneTrust UTM Tracking Integration. Fix common issues when UTM Grabber attribution is blocked or delayed by cookie consent.

Common issues

• UTMs not capturing after consent: Reload the page after accepting cookies, or visit with UTM params after consent is granted
• Partial consent: UTM Grabber typically requires marketing/statistics consent. Functional-only consent may not be enough
• Cached pages: Clear cache plugins (WP Rocket, LiteSpeed) after changing consent settings
• Multiple consent plugins: Disable duplicate cookie plugins. Only one should manage consent

Main setup guide: Ensure UTM Grabber Waits for User Consent

GDPR overview: GDPR Implementation Guide