There is no UTM collected

HandL UTM Grabber works well with cache enabled websites. In most of the cases, you do not need to any server-side adjustments. Because our plugin leverages tracking client-side. However, if you feel that the tracking is not working, please do the appropriate steps based on your setup and server configuration.

WP Engine is my webhost

If you are on WP Engine, you need to contact WP Engine support and let them know that you want to...

I have WP Rocket installed

**HandL UTM Grabber works well with cache enabled websites. In most of the cases, you do not need...

Common Troubleshooting Tips

Check whether request is returned from cache Visit your website making sure UTMs are appended to...

I am with FlyWheel

If you are on FlyWheel, you need to contact FlyWheel support and let them know that you want to w...

I have SiteGround (SG) installed

I'm hosting with Pair

I'm hosting with Pantheon

I'm using CloudFlare (CF)

Make sure the caching level is set as "Standard" shown in the image below

I'm using HummingBird WP plugin

Make sure "Cache URL queries" turned off end exclude the following COOKIES and all the custom ...

Kinsta is my webhost

If you are on Kinsta, you need to contact Kinsta support and let them know that you want to white...

I use WP Super Cache

There is known caching issues with WP Super Cache plugin. We'll update this document as we have m...

I'm using W3 Total Cache

Please do the following changes in the plugin Go to Performance > Rejected cookies and copy/p...

I'm on CloudFront

Please do the following changes in v Create a new policy in CloudFront and attach it to your dis...

I'm using LiteSpeed caching plugin

If you are using the LiteSpeed caching plugin, you should do the following settings in your WP to...

I've NitroPack plugin

1) Ignored parameters Make sure "Include the default ignored parameters" is disabled. 2) Excl...

I'm hosted on CloudWays

You should exclude cookies from varnish cache via the Cloudways platform. Navigate to Applicatio...

I'm using WP Fastest Cache

Exclude COOKIES In order for HandL UTM Grabber to work more efficiently, you may want to whiteli...

I'm using Wordfence

Wordfence has a feature called Live Traffic that serves an extra blank pageview to every new(?) v...